Frequently Asked Questions (FAQ)

Loyaltiz is designed for:

• Manufacturers (full control via admin dashboard)
  
  
• Distributors & Dealers
  
  
• Retailers
  
  
• Promoters (electricians, plumbers, painters, carpenters, etc.)
  
  

Each role has controlled access based on permissions.

The Admin Panel gives manufacturers complete control over the loyalty program, including:

• Campaign & scheme creation
  
  
• User and role management
  
  
• QR code generation & tracking
  
  
• Redemption approvals
  
  
• Wallet & payout management
  
  
• Reports, analytics, and audits
  
  

It supports role-based access control (RBAC) and maker–checker approvals.

Loyaltiz provides multiple dashboards:

• Overview Dashboard – users, redemptions, schemes, balances
  
  
• Transaction Dashboard – payouts, success/failure, pending
  
  
• Scheme Performance Dashboard – region/SKU-wise impact
  
  
• User Activity Dashboard – scans, engagement, growth
  
  
• Wallet Dashboard – balance, payouts, reconciliation
  
  

All dashboards update in near real time.

You can generate and export reports such as:

• Redemption reports (date, region, SKU, user)
  
  
• Payout & transaction reports
  
  
• User-wise and role-wise performance
  
  
• Scheme ROI and effectiveness
  
  
• Fraud & duplicate scan reports
  
  
• Inventory & gift utilization reports
  
  

Reports can be downloaded in Excel / CSV formats or accessed via API.

The Loyaltiz mobile app allows users to:

• Scan QR codes on products
  
  
• View points and wallet balance
  
  
• Redeem gifts or cash rewards
  
  
• Browse product catalogues (PDF/video)
  
  
• View schemes and offers
  
  
• Receive notifications and reminders
  
  
• Track redemption history
  
  

The app can be fully white-labeled with your brand.

QR codes are generated from the admin panel and can be:

• Single-use or batch-based
  
  
• Linked to SKU, region, scheme, or date
  
  
• Configured with expiry, device, and geo rules
  
  

Users scan the QR code via the app or WhatsApp to instantly earn points.

Loyaltiz includes multiple fraud-control layers:

• Single-use QR/serial validation
  
  
• Device & IP throttling
  
  
• Geo-location rules
  
  
• Scan velocity checks
  
  
• Duplicate & anomaly detection
  
  
• Manual review and auto-hold rules
  
  

This significantly reduces leakage and fake redemptions.

Schemes can be created without coding and support:

• SKU-based or region-based rules
  
  
• Tiered and milestone rewards
  
  
• Bonus points and caps
  
  
• Time-based campaigns
  
  
• Auto start/stop scheduling
  
  

Example:

“If Region = South & SKU = Cable 1.5mm → +10% Bonus Points”

Rewards can be:

• Physical gifts (tracked via inventory)
  
  
• Digital vouchers or gift cards
  
  
• Cash rewards credited to wallet
  
  
• Bank or UPI transfers (if enabled)
  
  

Manufacturers control which options are available.

Once users earn points:

1. They request redemption via app/WhatsApp
   
   
2. The system checks eligibility and rules
   
   
3. Admin can auto-approve or manually review
   
   
4. Gift is dispatched or payout is processed
   
   
5. User receives confirmation and status updates
   
   

Loyaltiz supports:

• UPI transfers
  
  
• Bank transfers
  
  
• Gift cards / vouchers
  
  

It integrates with payment partners such as Razorpay, Cashfree, PayU, and others, with full reconciliation.

Yes. The wallet system includes:

• Company wallet and user wallets
  
  
• KYC gating (PAN/Aadhaar where required)
  
  
• Spend limits and approval rules
  
  
• Transaction logs and audit trails
  
  
• Reconciliation and GST-ready statements
  
  

Yes. Loyaltiz offers:

• REST APIs & webhooks
  
  
• SKU, order, and user sync
  
  
• Scheduled data exports
  
  
• Integration with ERP, CRM, and BI tools
  
  

This makes it easy to connect with existing business systems.

Yes. Loyaltiz supports WhatsApp-first loyalty journeys, including:

• QR scan & redeem
  
  
• Wallet balance checks
  
  
• Redemption status
  
  
• Notifications and reminders
  
  

A branded mobile app can be added optionally.

Loyaltiz is built with compliance in mind:

• Consent management
  
  
• Data encryption
  
  
• Role-based access
  
  
• Audit logs
  
  
• Data deletion workflows
  
  
• DPDP-ready architecture
  
  

Loyaltiz is widely used in:

• Electricals & cables
  
  
• Switches & lighting
  
  
• Paints & coatings
  
  
• Plumbing & sanitary
  
  
• Tiles & hardware
  
  
• Industrial consumables
  
  

Most customers go live within 2–4 weeks, depending on:

• Branding requirements
  
  
• Scheme complexity
  
  
• ERP integrations
  
  
• Payment setup
  
  

Yes. Loyaltiz is built for enterprise-scale usage, supporting:

• Thousands of SKUs
  
  
• Millions of QR scans
  
  
• Large promoter networks
  
  
• Multi-region and multi-brand deployments
  
  

You can:

• Book a demo
  
  
• See live WhatsApp and app flows
  
  
• Discuss custom schemes and integrations
  
  

Our team will help tailor Loyaltiz to your business goals.